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Title
Text copied to clipboard!PBX System Administrator
Description
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We are looking for a skilled PBX System Administrator to oversee the installation, configuration, and maintenance of Private Branch Exchange (PBX) systems within our organization. The ideal candidate will have a strong background in telecommunications and IT infrastructure, with a focus on voice communication systems. This role is critical in ensuring seamless internal and external communication across the company.
As a PBX System Administrator, you will be responsible for managing the day-to-day operations of our PBX systems, including troubleshooting issues, performing upgrades, and ensuring system security. You will work closely with the IT department and other stakeholders to ensure that the telephony infrastructure supports the organization’s operational needs. Your expertise will help minimize downtime and optimize the performance of our communication systems.
Key duties include configuring call routing, managing voicemail systems, integrating PBX with other communication platforms, and maintaining detailed documentation of system configurations and changes. You will also be expected to monitor system performance, conduct regular audits, and implement best practices for system reliability and efficiency.
The successful candidate should possess excellent problem-solving skills, a proactive attitude, and the ability to work independently or as part of a team. Familiarity with VoIP technologies, SIP protocols, and network infrastructure is essential. Experience with specific PBX platforms such as Asterisk, Cisco Unified Communications Manager, or Avaya IP Office is highly desirable.
This position offers an exciting opportunity to contribute to the backbone of our communication infrastructure and play a vital role in supporting our business operations. If you are passionate about telecommunications and enjoy working in a dynamic environment, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Install, configure, and maintain PBX systems
- Monitor system performance and troubleshoot issues
- Manage call routing and voicemail systems
- Ensure system security and apply updates
- Document system configurations and changes
- Collaborate with IT and other departments
- Integrate PBX with VoIP and other platforms
- Conduct regular system audits
- Provide user support and training
- Maintain compliance with industry standards
Requirements
Text copied to clipboard!- Proven experience as a PBX System Administrator
- Strong knowledge of VoIP and SIP protocols
- Familiarity with PBX platforms like Asterisk, Cisco, or Avaya
- Understanding of network infrastructure and security
- Excellent troubleshooting and analytical skills
- Ability to work independently and in a team
- Strong communication and documentation skills
- Relevant certifications (e.g., CCNA Voice, Avaya Certified)
- Bachelor’s degree in IT, Telecommunications, or related field
- Willingness to be on-call for emergency support
Potential interview questions
Text copied to clipboard!- What PBX systems have you worked with previously?
- Describe a time you resolved a major telephony issue.
- How do you ensure PBX system security?
- What experience do you have with VoIP integration?
- How do you handle system upgrades and patches?
- Are you comfortable being on-call for emergencies?
- What tools do you use for monitoring PBX performance?
- How do you document system changes?
- Have you trained users on PBX systems before?
- What certifications do you hold related to telecommunications?
